Job Detail
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Job ID 467
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Offered Salary 1000
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Experience 2 Years +
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Gender Male
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Industry Marine Cruise-Side
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Qualifications Certificate
Job Description
As a Cruise Steward, you will be responsible for providing exceptional guest service and ensuring the comfort and satisfaction of passengers onboard the cruise ship. Your attention to detail, friendly demeanor, and willingness to go the extra mile will contribute to a memorable guest experience. Here are the key responsibilities and requirements for this position:
1. Cabin Service:
– Clean and maintain passenger cabins, including making beds, changing linens, and replenishing amenities.
– Ensure cabins are properly stocked with towels, toiletries, and other essential items.
– Address guest requests promptly and professionally, such as delivering extra pillows, blankets, or room service orders.
– Conduct regular inspections to ensure cleanliness, functionality, and guest readiness of cabins.
2. Guest Interaction and Service:
– Provide friendly and personalized service to passengers, anticipating their needs and exceeding their expectations.
– Greet guests upon arrival, assist with luggage, and provide information about onboard amenities and services.
– Respond to guest inquiries, concerns, and requests, resolving issues or escalating them to the appropriate personnel.
– Foster a welcoming and positive atmosphere, creating a comfortable and enjoyable experience for guests.
3. Public Area Maintenance:
– Clean and maintain public areas, including lounges, restaurants, bars, and other common spaces.
– Monitor and restock supplies in public restrooms and ensure they are kept clean and presentable.
– Perform routine maintenance tasks, such as vacuuming, dusting, and cleaning glass surfaces.
– Monitor and report any maintenance or repair needs to the appropriate department.
4. Safety and Security:
– Maintain a strong awareness of safety and security procedures, reporting any suspicious activities or hazards.
– Adhere to emergency response protocols and participate in safety drills and trainings.
– Ensure compliance with safety regulations and guidelines, including proper handling and storage of cleaning chemicals.
5. Teamwork and Collaboration:
– Collaborate with other onboard departments, such as housekeeping, food and beverage, and guest services, to ensure seamless guest experiences.
– Communicate effectively with colleagues and supervisors, providing updates, feedback, and assistance as needed.
– Support a positive work environment by demonstrating professionalism, respect, and teamwork.
Requirements:
– High school diploma or equivalent.
– Previous experience in a customer service role, preferably in the hospitality industry or aboard a cruise ship.
– Excellent interpersonal and communication skills.
– Attention to detail and a strong commitment to cleanliness and guest satisfaction.
– Physical stamina to handle manual tasks and standing for long periods.
– Familiarity with safety and security procedures in a hospitality environment.
– Flexibility to work shifts, weekends, and holidays as required in a cruise ship environment.
Please note that specific job requirements and responsibilities may vary depending on the cruise line, the size of the ship, and the onboard guest services operations.